Black Box 5250 User Manual

When you use HandsOn or Novell

®

Menu for file transfer, the PC clock

might lose the proper time, but data is unaffected.

If you determine that your 5250 Remote Emulator Card is malfunctioning,
do not attempt to alter or repair it. It contains no user-serviceable parts.
Contact your supplier: The problem may be solvable over the phone.

Before you do, make a record of the history of the problem. Your

supplier will be able to provide more efficient and accurate assistance
if you have a complete description, including:

• the nature and duration of the problem,

• when the problem occurs,

• the components involved in the problem,

• any particular application that, when used, appears to create the

problem or make it worse,

• the revision level of your software (this is printed on the diskette label),

• the date you purchased the Card,

• the make and model of any attached printer, and

• the type of host system to which the Card is attached.

If you need to transport or ship your Card:

• Package it carefully. We recommend that you use the original

container. 

• If you are shipping the Card for repair, include its software diskette.

If you are returning the Card, make sure you include everything you
received with the unit. Before you ship, contact your supplier to get
a Return Authorization (RA) number.