Magma PCI Expansion System User Manual

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M A G M A  
30               Chapter 7     How to Get More Help 
Chapter 7     How to Get More Help 
Frequently Asked Questions (FAQ) 
You can visit the Magma Technical Support FAQ pages on the Internet 
at: 
www.magma.com/support/
  
Contacting Technical Support 
Our support department can be reached by fax at (858) 530-2733 or by 
phone at (858) 530-2511. Support is available Monday through Friday, 
8:00 AM to 5:00 PM PT. When contacting Magma Technical Support, 
please be sure to include the following information: 
1) Name 
2) Company Name 
3) Phone Number 
4) Fax Number 
5) Email Address 
6) Model Number 
7) Serial Number 
8) Computer Make 
9) Computer Model 
10) Operating System and Version 
11) Make/Model of PCI cards in expansion chassis 
12) Detailed description of the problem 
 
 
You can also visit our web site at: 
www.magma.com/support/
  
For a quick response, use the Technical Support and RMA Request 
Form available in the Support Section of the website. Simply complete 
the form with all required information. Please make sure that your 
problem description is sufficiently detailed to help us understand your 
problem.  
For example: Don’t say “Won’t boot up.” Do say “Tried all the 
steps in the Troubleshooting Section and it still won’t boot up.” 
For faster diagnosis of your problem, please run the two utility programs 
described in the following sections and include the diagnostic files they 
generate with your email.