Magma EB1H User Manual

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M A G M A    
18               Chapter 3     Troubleshooting 
Windows 2000/XP 
5.  Next, open the Device Manager (View by Connection 
selection).  
If the 
 is gone, the problem is with the 3rd Party card or the 
card drivers. You should go to the Windows Error Codes 
section of this chapter to learn how to troubleshoot using error 
codes. 
If the 
 is still visible, the problem may be with the Magma 
ExpressBox
1
. Please contact Magma Technical Support for 
further guidance and/or a replacement product. 
MAC 
5.  Next, open the Apple System Profiler and see if the 3
rd
 Party 
card is now correctly visible. 
Support for 3
rd
 Party Cards 
Magma will provide reasonable technical support to with 3
rd
 Party cards. 
However, if you have verified a successful installation of the Magma PCI 
Express Expansion System (as defined in 
), but experience 
difficulty installing your 3rd Party cards, the PCI Express card 
manufacturer may be able to provide the best support.   
 
IMPORTANT 
Magma ExpressBox
1
 is designed to function exactly like your 
desktop computer. This means that you should follow the card 
maker’s instructions for installation on a Windows or Mac computer 
as if the Magma unit WAS the desktop computer. When correctly 
installed, there is no difference to the operating system, removable 
cards, or most software.