Magma EB1H User Manual

Chapter 5     How to Get More Help                27  

Occasionally, Technical Support may request Windows users to 
produce and email a Magma debug log file to help them resolve your 
problem.  This file should be included as an attachment when submitting 
a Technical Support request at 

www.magma.com/support

.  

1.  Locate a file called dbgview.exe on the Magma CDROM. 

2.  Double-click on the file dbgview.exe 

3. While 

the 

dbgview screen is open, locate and double-click on 

a file called dump.exe on the Magma CDROM.   

4.  Switch back to the dbgview screen, which is now filled with 

data. 

5.  Save the file and include it as an attachment when submitting a 

Technical Support request. 

 

 

 

Use the “Save As Type” drop-down arrow to select a file type of 
(*.LOG).