Gateway E4350 User Manual

www.gateway.com

Chapter 6: Troubleshooting

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Make sure that the mute controls are turned off. For more information, see 

.

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Make sure that the speaker cables are connected correctly and securely.

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Shut down and restart your computer.

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Clean the disc. For more information, see 

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Reinstall the audio device drivers.

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Make sure that you have a DVD drive. To identify your drive type, see 

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Make sure that the disc label is facing up, then try again.

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Try a different disc. Occasionally discs are flawed or become scratched and cannot be 
read by the DVD drive.

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Shut down and restart your computer.

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Clean the disc. For more information, see 

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Reinstall the device driver.

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Make sure that the DVD program has been installed on your computer.

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DVDs and DVD drives contain regional codes that help control DVD title exports and 
help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code 
and your DVD drive’s regional code must match.

The regional code on your DVD drive is determined by your computer’s delivery 
address. The regional code for the United States and Canada is 1. The regional code 
for Mexico is 4. Your DVD drive’s regional code must match the regional code for the 
disc. The regional code for the disc is on the disc, disc documentation, or disc 
packaging.

If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional 
code may not match.

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Make sure that the power cord is connected to an AC power source and your computer 
is turned on.