Toshiba GD-1270 User Manual

Troubleshooting    113

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Below is a list of trouble you might encounter during the transmission/reception.

If the suggested action does not solve the trouble or you encounter trouble not listed above, contact your service 
technician or service representative.

TRANSMIT is not displayed even if the 
[START] button is pressed.

y

Did you replace the handset before you pressed the [START] button? When you are 
making a call on the handset to send a Fax, do not replace the handset until you press 
the [START] button.

y

Is the modular cord disconnected?

y

Is the power plug unplugged from the power outlet?

y

Can you receive telephone calls?

y

Is there any problem at the remote Fax? Check this with the party trying to receive the 
original.

Originals are fed diagonally. 

y

Are the document feeder slides adjusted to the width of the original that you are 
sending?

y

Does the original that you are sending match the conditions of the original that is 
available for sending?

2 originals are fed together. 

y

Have you placed more than the maximum number of originals that can be placed at 
one time? 

y

Does the original that you are sending match the conditions of the original that is 
available for sending?

y

Have you pushed the originals into the feeder too hard?

The original is not being printed on the 
paper of the remote Fax even though it 
has been sent.

Was the original placed correctly facing up?

Black lines are shown in the image that 
was sent.

Is the scanning area of the Reversing Automatic Document Feeder clean? 
Clean it with a soft cloth.

Originals are not sent even if operations 
are carried out normally.

Is the remote Fax compatible with your system? 
This system supports G3 communications but not G2 or G4 communications.

Originals cannot be sent overseas.

Specify Quality TX and resend.

Originals cannot be received even if 
“RECEIVE” is displayed and the [START] 
button is pressed.

y

Did you replace the handset before you pressed the [START] button? When you 
answer a call on the handset to receive a Fax, do not replace the handset until you 
press the [START] button.

y

Is the modular cord disconnected?

y

Is there a problem at the remote Fax? Check this with the party trying to send the 
original.

Paper is not output. 

Is the equipment out of paper?

The received original is printed dark and 
is illegible or black stripes are printed on 
the original.

y

Make a local copy and confirm proper printing.

y

Is the original being sent a dirty copy? Check this with the party trying to send the 
original.

y

Is the trouble due to a problem or operation error at the remote Fax? Check this with 
the party trying to send the original.

Paper is output but not printed.

y

Is there enough toner?

y

Is the original placed correctly on the remote Fax? Check this with the party trying to 
send the original.

Paper often jams.

y

Is the paper drawer size setting correct?

y

Is the paper drawer properly inserted?

y

Is the specified paper type being use?