Xerox PE220 User Manual

The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the problem is 
corrected. If the problem persists, please call for service.

Paper is jammed 
during printing.

Clear the paper jam. See 

.

Paper sticks together.

Ensure that there is not too much paper in the tray. The 
tray can hold up to 150 sheets of paper, depending on 
the thickness of your paper.
Make sure that you are using the correct type of paper.  
See 

.

Remove paper from the tray and flex or fan the paper.
Humid conditions may cause some paper to stick 
together.

Multiple sheets of 
paper do not feed.

Different types of paper may be stacked in the tray. Load 
paper of only one type, size, and weight.
If multiple sheets have caused a paper jam, clear the 
paper jam. See 

Paper does not feed 
into the machine.

Remove any obstructions inside the machine.
Paper has not been loaded correctly. Remove paper from 
the tray and reload it correctly.
There is too much paper in the tray. Remove excess 
paper from the tray.
The paper is too thick. Use only paper that meets the 
specifications required by the machine. See 

The paper keeps 
jamming.

There is too much paper in the tray. Remove excess 
paper from the tray. If you are printing on special 
materials, use one sheet of paper at a time.
An incorrect type of paper is being used. Use only paper 
that meets the specifications required by the machine.  
See 

.

There may be debris inside the machine. Open the front 
door and remove the debris.

Transparencies stick 
together in the paper 
exit.

Use only transparencies specifically designed for laser 
printers. Remove each transparency as it exits from the 
machine.

Envelopes skew or 
fail to feed correctly.

Ensure that the paper guides are against both sides of 
the envelope.