Panasonic DP-6020 User Manual

Troubleshooting

211

Information Codes

m S

ing

NOTE

1. After identifying the problem and verifying the recommended action, if the information Codes

keep reoccuring or for help on Information Codes that appear on your machine but are not
listed above, please contact your local Panasonic Authorized Dealer.
(For mechanical failures, see the Troubleshooting section in the Operating Instructions (For
Copier) )

718

Page Memory Overflow occurred while receiving
printing data. The paper size selected within your
application to print is larger than the paper size loaded
in the cassette(s).

Check the document size and resolution.
Ask originator to re-send in a supported size
and resolution.

719

Received data via LAN is in a format that is not
supported.

Ask the originator to re-send with a supported
file attachment format:
* In a TIFF-F format.
* Image data conforming to recording paper
size.

720

Cannot connect to the POP Server. (Incorrect POP
Server IP Address) POP Server is down.

Check the POP Server IP Address.
Contact the Network Administrator.

721

Cannot connect to the POP Server. (User Name or
Password error)

Check the POP User Name and Password or
the APOP settings.
Contact the Network Administrator.

722

Failed to obtain IP address from the DHCP server.

Check the 10Base-T/100Base-TX cable
connection.
Confirm that the Internet Parameter and the
DHCP server are correctly configured before
turning on or turning off the power.
Contact the Network Administrator.

725

DNS Server connection timed out. DNS Server is
down.

Check the DNS Server IP Address.
Contact the Network Administrator.

726

Received an error response from the DNS Server.

Check the POP Server Name.
Check the SMTP Server Name.

728

The document was sent to the Internet Fax in an
incompatible file format (PDF).
Note: PDF file format is only used when sending an

Internet Fax to a PC (Network Scanning).

Change the XMT File Format (Fax Parameter
#177) to "TIFF".

195

729

Failed to authenticate (SMTP AUTHENTICATION)
when connecting with the SMTP server.

Check the SMTP AUTHENT. User Name and
Password.
Contact the Network Administrator.

195

730

Cannot retrieve the Journal nor program the Internet
Parameters and the Auto Dialer remotely via email
from a PC.

Check that the Fax Parameter No. 158 (PC
REMOTE UPDATE) is set to "2:Valid".

194

731

The dialer buffer for manual dialing was full (70
stations) when the Relay Transmission Request was
received.

Request the originator to re-send the Relay
Transmission Request after the reserved
communication is finished.

800/814

/816/825

Unit was requested to relay a document or
Confidential Communication but has no capability.

Check with the other party.

815

Mailbox is full.

Install Optional Flash Memory Card.

870

Memory overflow occurred while storing documents
into memory for transmission.

1. Transmit documents without storing into

memory.

2. Install Optional Memory Card.

Info.

Code

Meaning

Possible Action

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