ZyXEL Communications 623ME-T User Manual

Prestige 623ME-T User’s Guide 

Troubleshooting  

A-5 

I cannot get a WAN IP address from the ISP. 

1 

The ISP provides the WAN IP address after authenticating you. Authentication may be through 
the user name and password, the MAC address or the host name. 

2 

The username and password apply to PPPoE encapsulation only. Make sure that you have 
entered the correct Service Type, User Name and Password (be sure to use the correct casing). 
Refer to the WAN Setup chapter (web configurator) or the Internet Access chapter (SMT). 

I cannot access the Internet. 

1 

Make sure the Prestige is turned on and connected to the network. 

2 

If the DSL LED is off, refer to Section A.1.3. 

3 

Verify your WAN settings. Refer to the WAN Setup chapter (web configurator) or the Internet 
Access chapter (SMT). 

4 

Make sure you entered the correct user name and password. 

5 

(In Germany) Make sure you have a UR-2 line. Contact your local telephone company for more 
information. 

Internet connection disconnects. 

1 

Check the schedule rules. Refer to the Call Scheduling chapter (SMT). 

2 

If you use PPPoE encapsulation, check the idle time-out setting. Refer to the WAN chapter (web 
configurator) or the Remote Node Configuration chapter (SMT). 

3 Contact 

your 

ISP.