D-Link AV 500 User Manual

This page helps you to diagnose connection problems. 

A ping test sends a tiny bit of information to a 

website and anticipates a response. Pinging 

an extremely stable site such as your favorite 

search engine or news site can help tell 

you if your Internet connection is working 

properly. If you can ping a site or address 

from here but your computer is getting 

no connectivity, then the DHP-W310AV is 

working properly but there is the problem 

with the computer.

This is similar to the regular Ping Test but 

using a IPv6 address. 

“Ping timeout” means that the site did not respond. This happens if the site is down or does not exist, but also if you do not 

have Internet connectivity. If you ping several common websites and all result in a timeout then there is likely an issue with 

your Internet connection. If the result says a site is alive, then your Internet connection is working.