D-Link AV 500 User Manual

This chapter provides solutions to problems that can occur during the installation and operation of the DHP-W310AV. Read the following descriptions 

if you are having problems. (The examples below are illustrated in Windows® XP. If you have a different operating system, the screenshots on your 

computer will look similar to the following examples.)

1. Why am I unable to access the web-based configuration utility?
  When entering the IP address of the D-Link DHP-W310AV (192.168.0.50), you are not connecting to a website on the Internet or have to be 

connected to the Internet. The device has the utility built-in from the factory. Your computer must be on the same IP subnet to connect to the 

web-based utility. You may also enter http://dlinkapWXYZ.local. (on the Wi-Fi Configuration Card) instead of the IP address.

•  Make sure you have an updated Java-enabled web browser. We recommend the following:

- Microsoft Internet Explorer® 7.0 and higher
- Mozilla Firefox 3.5 and higher
- Google™ Chrome 8.0 and higher
- Apple Safari 4.0 and higher

•  Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a different cable or connect 

to a different port on the device if possible. If the computer is turned off, the link light may not be on.

•  Disable any internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal Firewall, 

and Windows® XP firewall may block access to the configuration pages. Check the help files included with your firewall software for more information 

on disabling or configuring it.