DELL E16WD01 User Manual

Troubleshooting

Video Output

Problem

Possible Solution

The monitor is blank. • Ensure that the notebook connected to the Dell Wireless Dock

is functioning properly and is not in Standby or Hibernate
mode. When the notebook is in Standby and Hibernate
mode, the display is always blank.

• Ensure that the AC adapter is connected to the

Dell Wireless Dock and to a working electrical outlet.

• Ensure that the video cable is securely connected to the DVI

connector and is secured with the fixing screws on both sides.

• Ensure that the drivers and utilities for Dell Wireless Dock

software are installed. The Wireless USB display icon

for the docking station should be visible in the taskbar.

• If the problem persists, disconnect and reconnect the

AC adapter from the Dell Wireless Dock.

My monitor is not
correctly displaying
videos and images
from my
Windows Vista

notebook.

To correctly display video and images in Windows Vista, you
must set the notebook to Windows Aero

mode.

To enable Aero:

Right-click the desktop background and select Personalize
to open the Personalize appearance and sounds window.

Click Window Color and Appearance.

Select Windows Aero from the Color Scheme list and
click OK.

The video playback
on my external
monitor is choppy
or is dropping frames.

To improve video playback performance, ensure that:

• The notebook is within the maximum operating range of

the Dell Wireless Dock.

• The notebook has a clear line-of-sight to the

Dell Wireless Dock.

• The window size of the video being played is smaller

than 50% of the external monitor’s viewable area.

0HPCHA00.book Page 32 Thursday, October 22, 2009 4:05 PM