DELL 02T7WRA02 User Manual

Page of 94
55
Using Support Tools 
Hardware Troubleshooter
If a device is either not detected during 
the operating system setup or is detected 
but incorrectly configured, you can use the 
Hardware Troubleshooter to resolve the 
incompatibility.
To start the Hardware Troubleshooter:
Click 
1. 
Start 
 
→ Help and Support.
Type 
2. 
hardware troubleshooter in 
the search field and press <Enter> to start 
the search.
In the search results, select the option that 
3. 
best describes the problem and follow the 
remaining troubleshooting steps.
Dell Diagnostics
If you experience a problem with your 
computer, perform the checks in “Lockups and 
Software Problems” on page 49 and run the 
Dell Diagnostics before you contact Dell for 
technical assistance. It is recommended that 
you print these procedures before you begin.
NOTE: Dell Diagnostics works only on Dell 
computers.
NOTE: The 
Drivers and Utilities
 disc 
is optional and may not ship with your 
computer.
Ensure that the device that you want to test 
displays in the system setup program and is 
active. Press <F2> during POST (Power On Self 
Test) to enter the System Setup (BIOS) utility.
Start the Dell Diagnostics from your hard drive 
or from the 
Drivers and Utilities
 disc.