DELL 02T7WRA02 User Manual

Prepare all items being returned, whether for 

repair or credit, as follows:

NOTE: Before you return the product to 

Dell, make sure to back up any data on the 

hard drive(s) and on any other storage 

device in the product. Remove any and 

all confidential, proprietary and personal 

information, as well as removable media, 

such as CDs and media cards. Dell is not 

responsible for any of your confidential, 

proprietary or personal information; lost 

or corrupted data; or damaged or lost 

removable media that may be included with 

your return.

Call Dell to obtain a Return Material 

Authorization Number, and write it clearly 

and prominently on the outside of the box. 

For the telephone number to call your region, 

see “Contacting Dell” on page 74.

Include a copy of the invoice and a letter 

describing the reason for the return.
Include a copy of the Diagnostics Checklist (see 

“Diagnostic Checklist” on page 73), indicating 

the tests that you have run and any error 

messages reported by the Dell Diagnostics 

(see “Dell Diagnostics” on page 55).
Include any accessories that belong with the 

item(s) being returned (power cables, software, 

guides, and so on) if the return is for credit.
Pack the equipment to be returned in the 

original (or equivalent) packing materials.

NOTE: You are responsible for paying 

shipping expenses. You are also 

responsible for insuring any product 

returned, and you assume the risk of loss 

during shipment to Dell. Collect On Delivery 

(C.O.D.) packages are not accepted.
NOTE: Returns that are missing any of the 

preceding requirements will be refused at 

Dell’s receiving dock and returned to you.