IBM 2296 User Manual

 

 

 

Due

 

to

 

the

 

variety

 

of

 

hardware

 

and

 

software

 

combinations

 

that

 

can

 

be

 

encountered,

 

use

 

the

 

following

 

information

 

to

 

assist

 

you

 

in

 

problem

 

determination.

 

If

 

possible,

 

have

 

this

 

information

 

available

 

when

 

requesting

 

assistance

 

from

 

Service

 

Support

 

and

 

Engineering

 

functions.

 

v

   

Machine

 

type

 

and

 

model

 

v

   

Processor

 

or

 

hard

 

disk

 

upgrades

 

v

   

Failure

 

symptom

 

–

   

Do

 

diagnostics

 

fail?

 

–

   

What,

 

when,

 

where,

 

single,

 

or

 

multiple

 

systems?

 

–

   

Is

 

the

 

failure

 

repeatable?

 

–

   

Has

 

this

 

configuration

 

ever

 

worked?

 

–

   

If

 

it

 

has

 

been

 

working,

 

what

 

changes

 

were

 

made

 

prior

 

to

 

it

 

failing?

 

–

   

Is

 

this

 

the

 

original

 

reported

 

failure?

v

   

Reference/Diagnostics

 

version

 

–

   

Type

 

and

 

version

 

level

v

   

Hardware

 

configuration

 

–

   

Print

 

(print

 

screen)

 

configuration

 

currently

 

in

 

use

 

–

   

BIOS

 

level

v

   

Operating

 

system

 

software

 

–

   

Type

 

and

 

version

 

level

  

To

 

eliminate

 

confusion,

 

identical

 

systems

 

are

 

considered

 

identical

 

only

 

if

 

they:

 

1.

   

Are

 

the

 

exact

 

machine

 

type

 

and

 

models

 

2.

   

Have

 

the

 

same

 

BIOS

 

level

 

3.

   

Have

 

the

 

same

 

adapters/attachments

 

in

 

the

 

same

 

locations

 

4.

   

Have

 

the

 

same

 

address

 

jumpers/terminators/cabling

 

5.

   

Have

 

the

 

same

 

software

 

versions

 

and

 

levels

 

6.

   

Have

 

the

 

same

 

Reference/Diagnostics

 

Diskette

 

(version)

 

7.

   

Have

 

the

 

same

 

configuration

 

options

 

set

 

in

 

the

 

system

 

8.

   

Have

 

the

 

same

 

setup

 

for

 

the

 

operation

 

system

 

control

 

files

Comparing

 

the

 

configuration

 

and

 

software

 

set-up

 

between

 

″working

 

and

 

non-working

″

 

systems

 

will

 

often

 

lead

 

to

 

problem

 

resolution.

 

 

References

 

in

 

this

 

publication

 

to

 

IBM

 

products,

 

programs,

 

or

 

services

 

do

 

not

 

imply

 

that

 

IBM

 

intends

 

to

 

make

 

these

 

available

 

in

 

all

 

countries

 

in

 

which

 

IBM

 

operates.

 

Any

 

reference

 

to

 

an

 

IBM

 

product,

 

program,

 

or

 

service

 

is

 

not

 

intended

 

to

 

state

 

or

 

imply

 

that

 

only

 

that

 

IBM

 

product,

 

program,

 

or

 

service

 

may

 

be

 

used.

 

Subject

 

to

 

IBM’s

 

valid

 

intellectual

 

property

 

or

 

other

 

legally

 

protectable

 

rights,

 

any

 

functionally

 

equivalent

 

product,

 

program,

 

or

 

service

 

may

 

be

 

used

 

instead

 

of

 

the

 

IBM

 

product,

 

program,

 

or

 

service.

 

The

 

evaluation

 

and

 

verification

 

of

 

operation

 

in

 

conjunction

 

with

 

other

 

products,

 

except

 

those

 

expressly

 

designated

 

by

 

IBM,

 

are

 

the

 

responsibility

 

of

 

the

 

user.

   

Chapter

 

10.

 

Related

 

service

 

information