Toshiba TECRA M5 User Manual

9-16

User’s Manual

Troubleshooting

Fingerprint Sensor

USB device

Refer also to your USB device’s documentation.

The mouse pointer 

moves erratically

The mouse might be dirty. Refer to your mouse 

documentation for instructions on cleaning.
If problems persist, contact your dealer.

Reading of the 

fingerprint was not 

successful.

Please try again using the correct posture. Align 

your fingertip with the sensor as shown in the 

drawing and Swipe. Refer to

 

 

in Chapter 4, Operating 

Basics.Try the recognition process again using 

another enrolled finger.

The fingerprint cannot 

be read due to injuries 

to the finger.

Try the recognition process again using another 

enrolled finger.
If fingerprints from all the enrolled fingers cannot 

be read, please logon by using the keyboard to 

input the password for the time being.
If problems persist, contact your dealer.

USB device does not 

work

Check for a firm cable connection between the 

USB ports on the computer and the USB device.

Make sure the USB device drivers are properly 

installed. Refer to your Windows XP 

documentation for information on checking the 

drivers.

If you are using an operating system that does 

not support USB, you can still use a USB mouse 

and/or USB keyboard. If these devices do not 

work, make sure the USB KB/Mouse Legacy 

Emulation item in HW Setup is set to Enabled.
If problems persist, contact your dealer.