Toshiba U500 User Manual

209

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When the “USB Sleep and Charge function” is set to Enabled 
the “USB Wakeup function” does not work for ports that 
support the “USB Sleep and Charge function.” In that case, use 
a USB port that does not have the “USB Sleep and Charge 
function”-compatible icon (

), if you have a non-Sleep and 

Charge USB port available or disable the “USB Sleep and 
Charge function.” For more information, see 

.

A connected eSATA device may not be recognized if it is connected 
to the computer’s eSATA/USB combo port while the computer is in 
Sleep or Hibernation mode. If this occurs, disconnect the eSATA 
device and then reconnect the device while the computer is turned 
on.

Before connecting the eSATA device to your computer and external 
power source, read the documentation that came with the device and 
follow the manufacturer’s instructions.

If you have followed the recommendations in this chapter and are 
still having problems, you may need additional technical assistance. 
This section contains the steps to take to ask for help.

Since some problems may be related to the operating system or the 
program you are using, it is important to investigate other sources 
of assistance first.

Try the following before you contact Toshiba:

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Review the troubleshooting information in your operating 
system documentation.

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If the problem occurs while you are running a program, consult 
the program’s documentation for troubleshooting suggestions. 
Contact the software company’s technical support group for 
their assistance.

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Consult the dealer from whom you purchased your computer 
and/or program. Your dealer is your best source for current 
information.