Toshiba SATELLITE P500 User Manual

User’s Manual

9-9

Troubleshooting

For more information, refer to Chapter 4, 

. 

Computer does not boot 

from hard disk drive 

There may be a problem with your operating 

system files. Refer to your operating system 

documentation.

Slow performance 

Your files may be fragmented. Run disk 

Defragmenter to check the condition of your files 

and disk. Refer to your operating system 

documentation or online help for information on 

running disk Defragmenter.

As a last resort, reformat the hard disk. Then, 

reload the operating system and other files. 
If problems persist, contact your dealer. 

You cannot access a 

CD/DVD/BD in the drive 

Make sure the drive's drawer is securely closed. 

Press gently until it clicks into place. 

Open the drawer and make sure the CD/DVD/BD 

is properly seated. It should lie flat with the label 

facing up. 

A foreign object in the drawer could block laser 

light from reading the CD/DVD/BD. Make sure 

there is no obstruction. Remove any foreign 

objects. 

Check whether the CD/DVD/BD is dirty. If it is, 

wipe it with a clean cloth dipped in water or a 

neutral cleaner. Refer to the 

 section 

in Chapter 4, 

, for details on 

cleaning.