Toshiba M100 User Manual

Troubleshooting

For more information, refer to Chapter 4, Operating Basics.

You cannot access a 
disc in the drive

Make sure the drive's drawer is securely closed. 
Press gently until it clicks into place.
Open the drawer and make sure the disc is 
properly seated. It should lie flat with the label 
facing up.
A foreign object in the drawer could block laser 
light from reading the disc. Make sure there is no 
obstruction. Remove any foreign object.
Check whether the disc is dirty. If it is, wipe it with 
a clean cloth dipped in water or a neutral cleaner. 
Refer to Media Care section in Chapter 4 for 
details on cleaning.

Some discs run 
correctly, but others do 
not

The software or hardware configuration may be 
causing a problem. Make sure the hardware 
configuration matches your software's needs. 
Check the disc's documentation.
Check the type of disc you are using. The drive 
supports:
DVD-ROM:

DVD-ROM, DVD-Video

CD-ROM:

CD-DA, CD-Text, Photo CD™ 
(single/multi-session), CD-ROM 
Mode 1, Mode 2, CD-ROM XA 
Mode 2 (Form1, Form2), Enhanced 
CD (CD-EXTRA), CD-G (Audio CD 
only)

Recordable: CD-R, CD-RW
Check the region code on the DVD. It must match 
that on the CD-RW/DVD-ROM drive. Region 
codes are listed in the optical disc section in 
Chapter 2, The Grand Tour.