Sony PCG-FX290 Manual

Troubleshooting

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If the diskette is write-protected, disable the write-protect feature or use a 
diskette that is not write-protected.

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Check that the diskette is properly inserted into the floppy disk drive.

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Make sure the label of the disc is facing up.

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If the disc requires software, make sure the software is installed according to 
the manufacturer’s instructions.

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A dirty or damaged disc may cause the notebook to stop responding while it 
tries to read the disc. If necessary, restart the notebook, remove the disc, and 
then check it for dirt or damage.

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If you see video but can not hear audio, check all of the following:

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Check that your optical drive does not have the mute setting enabled.

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Check the volume setting in the audio mixer. 

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If you are using external speakers, check the volume settings, and then 
check the connections between your external speakers and the 
notebook. 

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Click Start >Control Panel > System > Device Manager. Check that the 
correct drivers are installed properly.

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Do not use adhesive labels to identify the CD. The label may come off while 
the disc is in use in the optical drive and cause the drive to malfunction.

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If a region code warning appears when you try to use your optical drive, it 
may be that the DVD you are trying to play is incompatible with the optical 
drive. Check the region code listing on the DVD packaging.

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Moisture condensation may have occurred. Leave the notebook idle for at 
least 1 hour with the notebook turned on.

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Make sure the notebook is turned on.

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Press the Eject button on the optical drive.