Apple 13 INCH LATE 2006 User Manual
MacBook (13-inch) Troubleshooting — Steps
321
Troubleshooting Steps
You perform the first few steps of troubleshooting regardless of whether there is a repairable
problem or damage.
problem or damage.
Gather Information
Gather the normal information about the problem. (If you are not familiar with the normal
information to gather, or any of the other steps, see
information to gather, or any of the other steps, see
Verify the Problem
Verify that the symptom exists as the customer reports it.
Try Quick Fixes
Special quick fixes that apply to this computer include:
Familiarize yourself with normal operating temperature (see Knowledge Base document
)
Use firm pressure to seat memory (see Knowledge Base document
)
Reset the power manager (See Knowledge Base document
).
For more details, see the Symptom Charts section.
Run Diagnostics
The following diagnostic tools are available for this product:
Apple Hardware Test
Apple Service Diagnostic
Apple Service Diagnostic
See Knowledge Base document
, “Service Diagnostic Matrix”, to download the appropriate
disc image.
Try Systematic Fault Isolation
There are no special systematic fault isolation techniques for this product.
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