Avaya CCM3.1 User Manual

Avaya

Contents

CCM3.1

Page 2

Alarm Reporter

38DHB0002UKEL Issue 3 (18/07/2002)

Contents

Introduction ................................................................................................................................ 3

General....................................................................................................................................................... 3

INDeX Call Center View Alarm Reporter .................................................................................................... 4

INDeX Taskbar ........................................................................................................................................... 4

INDeX CCV Alarm Reporter....................................................................................................... 5

General....................................................................................................................................................... 5

Starting the CCV Alarm Reporter............................................................................................................. 5

Administering Alarm Reporter.................................................................................................. 6

Configuration Pane..................................................................................................................................... 6

Days Tab ................................................................................................................................................. 6

Device Types Tab.................................................................................................................................... 6

Alarm States Tab ..................................................................................................................................... 6

Alarm Levels ............................................................................................................................................ 6

Dn List Pane ............................................................................................................................................... 7

Sort Dn List .............................................................................................................................................. 7

Refresh Dn List ........................................................................................................................................ 7

Report Pane ............................................................................................................................................... 8

Select a Report ........................................................................................................................................ 8

Sort Reports............................................................................................................................................. 9

Refresh Report ........................................................................................................................................ 9

Preview/Print Report................................................................................................................................ 9

Appendix................................................................................................................................... 10

Toolbar Commands .................................................................................................................................. 10

Menu Options ........................................................................................................................................... 11

File Menu ............................................................................................................................................... 11

Options Menu ........................................................................................................................................ 11

Setup Menu ........................................................................................................................................... 11

Report Menu .......................................................................................................................................... 11

Index.......................................................................................................................................... 13