SonicWALL none User Manual

Page of 66
 Appendix B - SonicWALL Global VPN Client Installation Using the InstallShield Silent Response File Page 47
Troubleshooting the deafult.rcf File
.
Appendix B - SonicWALL Global VPN Client Installation Using 
the InstallShield Silent Response File
A normal (non-silent) installation of the SonicWALL Global VPN Client receives the necessary input from 
the user in the form of responses to dialog boxes. However, a silent installation does not prompt the user 
for input. A silent installation must get its user input from a different source. That source is the InstallShield 
Silent Response File (.iss file). This response file contains the information that an end user would enter 
as responses to dialog boxes when running a normal setup. A silent setup reads the necessary input from 
the response file at run time. The following instructions explain how to create and execute a silent 
installation of the SonicWALL Global VPN Client.
Creating the Silent Installation
The format of response files resembles that of an .ini file, but the response file has an .iss extensions. A 
response file is a plain text file consisting of sections containing data entries. To create a response file, 
simply run the setup with the -r command line parameter:
Setup.exe –r
Setup records all your installation choices in Setup.iss and places the file in the Windows folder. To use 
this response file in a normal installation, copy it into the default install location (normally Disk1 or the 
same folder as Setup.ins).
Table 2: Troubleshooting the default.rcf File
Issue
Solution
If there are any incorrect entries or typos in your 
default.rcf file, the settings in the default.rcf file will 
not be incorporated into the Global VPN Client, and no 
connection profiles will appear in the Global VPN Client 
window. The error message Failed to parse 
configuration <file>
 will appear in the Global VPN 
Client Log Viewer, or the following error message will 
be displayed when attempting to import the file: “Could 
not import the specified configuration file. The file 
appears to be corrupt.”
 
Ensure that the file does not contain any non-ASCII 
characters. The SonicWALL Global VPN 
Client.rcf
 file created by the default.rcf file must 
be deleted from the \ directory and the default.rcf 
file edited to correct the errors.
The default.rcf file cannot have an attribute of READ 
Only.
The SonicWALL Global VPN Client.rcf file 
created by the default.rcf file must be deleted from 
the \ directory and the default.rcf file Read Only 
attribute removed to correct the error.
The Peer Name, <Default Gateway> displays the 
following error message when attempting to connect: 
Failed to convert the Peer name <Default 
Gateway> to an IP address”
.
When setting the Peer Name to the special case of 
<Default Gateway>, the tag for 
<UseDefaultGWAsPeerIP> must be set to 1. The 
SonicWALL Global VPN Client.rcf file created by 
the default.rcf file must be deleted from the \ 
directory.