Nortel Networks P0908544 User Manual
26 Using the Attendant window
Enterprise Edge Attendant Console User Guide
P0908544 Issue 01
Menu bar
The menu bar is under the title bar and contains the File, Edit, View, Tools,
Transfer, Caller, Target, Attendant and Help menus. Use these menus to access
Attendant functions.
Transfer, Caller, Target, Attendant and Help menus. Use these menus to access
Attendant functions.
Toolbar
The toolbar is under the menu bar and contains several buttons that provide quick
and easy access to some Enterprise Edge Attendant Console functions.
and easy access to some Enterprise Edge Attendant Console functions.
Loop buttons
The Loop buttons on the left of the Attendant window are labeled F1, F2 and so on,
and are used to answer calls. Each Loop button can handle a single call. The Loop
button has a color and a word that represents its type of call activity. For example,
a yellow Loop button with the word Ringing represents an incoming call at the
attendant’s extension. For information on how to hide or display the Loop buttons
except for those that indicate call activity refer to
and are used to answer calls. Each Loop button can handle a single call. The Loop
button has a color and a word that represents its type of call activity. For example,
a yellow Loop button with the word Ringing represents an incoming call at the
attendant’s extension. For information on how to hide or display the Loop buttons
except for those that indicate call activity refer to
Caller Information options
The Caller Information options is in the top center of the Attendant window and
displays information about the caller that is stored in the Enterprise Edge server
database.
displays information about the caller that is stored in the Enterprise Edge server
database.
Call processing area
Use the Target list box and the Call Processing buttons at the top right of the
Attendant window to make and transfer calls.
Attendant window to make and transfer calls.