Nortel Networks P0908544 User Manual

Handling calls  59

P0908544 Issue 01

Enterprise Edge Attendant Console User Guide

As the attendant, you can call any extension in the company and any outside 
number. The telephone number you type in the Target list box does not require 
special characters such as a hyphen, a parenthesis, a blank space or a comma 
(special characters are ignored). However, to reach special services such as 
Interactive Voice Response systems (IVR) you can type special characters (*, #, P, 
and W) in the Target list box and these characters can be dialed using 

 on the 

toolbar.

To place a call to an extension or outside number:

1. When there is no active call, type or select an extension or outside number in 

the Target list box.

2. Press Enter on the keyboard.

A call is made to the extension/outside number.

To transfer a call to an extension:

1. Place or type an extension in the Target list box when there is an active call.

2. Press Enter on the keyboard.

The call transfers to the extension.

If you select an entry in the Directory or in the Contacts box, the extension number 
also appears in the Target list box. If the Target is an extension, the Person Status 
icon for the person appears to the left of the Target list box. To the right of the 
Target the person’s telephone status icon appears.

To make a call to an inside extension:

1. Make sure that the number you want to call appears in the Target list box. You 

can type the extension in directly or select it from the Directory list.
For further information, refer to 

2. Click the Call button or press the Enter key to make the call.

To make a call to an outside number:

1. In the Target list box type the same digits you dial if you were using your 

Enterprise Edge telephone.

2. Click the Call button or press the Enter key.