Nortel Networks P0908544 User Manual
P0908544 Issue 01
Enterprise Edge Attendant Console User Guide
Maintaining caller and employee
information
Enterprise Edge Attendant Console manages both caller and employee information.
Maintaining caller information
When your company is called, information about the caller from the Enterprise
Edge Attendant Console database appears in the Caller Information list box of the
Attendant window. You can decide to enter information for an incoming call
depending on whether the caller is calling for the first time or has called previously
and already exists in the database.
Edge Attendant Console database appears in the Caller Information list box of the
Attendant window. You can decide to enter information for an incoming call
depending on whether the caller is calling for the first time or has called previously
and already exists in the database.
Creating a new caller record
New caller records are created in the following ways:
•
automatically, during an active call, the first time Caller ID information is
received by the Attendant component. You can customize the new caller
record during the active call or later.
received by the Attendant component. You can customize the new caller
record during the active call or later.
Note:The caller record is not saved if you click the Release button without
processing the call.
•
when you create a new caller record from an existing one
•
when you create a new blank caller record
When a call comes in, Enterprise Edge Attendant Console checks the Caller ID
from the telephone company to see if the number has previously called. If there is
a record that the number has called before, information from the caller database
appears in the Caller Information list box on the Attendant window. The Name list
box displays the names of callers on record that are associated with the incoming
Caller ID. There can be several callers from the same telephone number calling if
they are employees at the same company. For more information, refer to
from the telephone company to see if the number has previously called. If there is
a record that the number has called before, information from the caller database
appears in the Caller Information list box on the Attendant window. The Name list
box displays the names of callers on record that are associated with the incoming
Caller ID. There can be several callers from the same telephone number calling if
they are employees at the same company. For more information, refer to
If you select the name of the caller from the list, the Caller Information list box
displays information about the caller.
displays information about the caller.
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