Nortel Networks P0908544 User Manual

P0908544 Issue 01

Enterprise Edge Attendant Console User Guide

1st Contact,

2nd Contact,

3rd Contact,

About Enterprise Edge Attendant Console

Active Call

Adding notes to employee records

All extensions

All extensions box

Answer next

Answering calls as an attendant

Assigned extension rings

Assigned tab

Directory list

Assigned tab view

Assistant attendant

Assistant Extension box

Attendant

assistant

backup

features

overflow

Attendant component

restoring window

starting

starting for the first time

Transfer options

Attendant Extension

Attendant Monitor

Attendant Out

Attendant setups, types

Attendant window

Attendant, main full-time

Attendant, part-time main

Backup attendant

BLF tab view

Blue Loop button

Calendar button

Call

joining calls

making a call

screening

transferring

Call Forwarded

Call Notification dialog box

Call overflow occurs

Call processing area

Call button

Camp On button

Link Transfer button

Page button

Screen button

Transfer button

using

VMTransfer button

Callback

Caller Information

Caller information

finding and editing

Caller Information options

Edit button

Hold button

Park/Page button

Release button

Caller menu

Caller record

creating new

deleting

Caller Type

Calls by customers report

Calls to employees report

City box

Close button

Company box

Computer Telephony Adapter

ConsoleServiceDB

Contacting employees using Voice Call

Contacts boxes

Conventions

Copy

Creating a new caller record

CTA

Cut

Department box

Dial DTMF Tones

Dial Paste

Directory Find box