Nortel Networks NN44200-313 User Manual

5

Contents

How to get help

Getting help from the Nortel Web site

Getting help over the phone from a Nortel Solutions Center

Getting help from a specialist by using an Express Routing Code

Getting help through a Nortel distributor or reseller

CallPilot 5.0 installation

Prerequisites to CallPilot 5.0 installation

CallPilot 5.0 installation tasks

Time requirements

CS 1000/M1 system status check

CS 1000/M1 system status check tasks

Checking the current IP address of the PBX (LD 117)

Checking the currently configured VAS IDs

Checking the ELAN interface status of the PBX (LD 137)

Enabling the ELAN interface of the PBX (LD 137)

Checking the status of the ELAN connection to the PBX (LD 48)

CallPilot resource configuration

CallPilot resource configuration tasks

Configuring a new ELAN ID and VAS ID (LD 17)

Configuring system parameters (LD 17)

Defining CallPilot in the customer data block (LD 15)

Configuring the Route Data Block (LD 16)

Configuring Automatic Call Distribution (LD 23)

Configuring the DFDN (LD 23)

Configuring the CDN queue (LD 23)

Configuring ACD agents (LD 11)

Provisioning telephones (LD 11)

Enabling card slots (LD 32)

Saving CS 1000/M1 changes (LD 43)

CallPilot server general description

600r CallPilot server

Nortel CallPilot

Quickstart Guide

NN44200-313

01.02

Standard

5.0

19 May 2008

Copyright © 2007-2008, Nortel Networks

.