Nortel Networks 2332 User Manual
How to get help 17
Nortel WLAN—Series 2332 Access Points Quick Installation
How to get help
This section explains how to get help for Nortel products and services.
Getting help from the Nortel web site
The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:
This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel
products. More specifically, the site enables you to:
•
download software, documentation, and product bulletins
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search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues
•
sign up for automatic notification of new software and documentation for Nortel equipment
•
open and manage technical support cases
Getting help over the phone from a Nortel solutions center
If you don’t find the information you require on the Nortel Technical Support Web site, and have a Nortel
support contract, you can also get help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone number for your region:
Getting help from a specialist by using an express routing code
To access some Nortel Enterprise Technical Support (NETS) Centers, you can use an Express Routing Code
(ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your
product or service, go to:
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the
technical support staff for that distributor or reseller.