Promise Technology TX2200 User Manual

Chapter 7: Support

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If you suspect a product is not working properly, or if you have any questions 
about your product, contact our Technical Support Staff through one of our 
Technical Services, making sure to provide the following information:
•

Product model and serial number (required)

•

Return shipping address

•

Daytime phone number

•

Description of the problem

•

Copy of the original purchase invoice

The technician will assist you in determining whether the product requires repair. 
If the product needs repair, the Technical Support Department will issue an RMA 
(Return Merchandise Authorization) number. 

 

Return ONLY the specific product covered by the warranty (do not ship cables, 
manuals, diskettes, etc.), with a copy of your proof of purchase to: 

You must follow the packaging guidelines for returning products:
•

Use the original shipping carton and packaging

•

Include a summary of the product’s problem(s)

•

Write an attention line on the box with the RMA number

•

Include a copy of proof of purchase

Obtain an RMA number from Technical Support before you return 
the product and write the RMA number on the label. The RMA 
number is essential for tracking your product and providing the 
proper service. 

USA and Canada:

Promise Technology, Inc.
Customer Service Dept.
Attn.: RMA # ______
47654 Kato Road
Fremont, CA 94538

Other Countries:

Return the product to your dealer 
or retailer.
Contact them for instructions 
before shipping the product.