Promise Technology J610s User Manual
VTrak J610s, J310s Product Manual
46
Contacting Technical Support
Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
•
•
Product model and serial number
•
BIOS, firmware and driver version numbers
•
A description of the problem / situation
•
System configuration information, including: motherboard and CPU type,
hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.
hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.
Technical Support Services
United States
Important
Promise offers 24x7 live technical support (in English only) for
registered owners of VTrak products. To register, point your
browser to:
registered owners of VTrak products. To register, point your
browser to:
Promise Online™ Web Site
(technical documents, drivers, utilities, etc.)
E-mail Support
Fax Support
(408) 228-1097 Attn: Technical Support
Phone Support
(408) 228-1400 option 4
If you wish to write us for
support:
support:
Promise Technology, Inc.
580 Cottonwood Drive
Milpitas, CA 95035, USA
580 Cottonwood Drive
Milpitas, CA 95035, USA