Hotbrick LB-2 User Manual

HotBrick Network Solutions 

This chapter covers some common problems that may be encountered while using the Load 
Balancer and some possible solutions to them. If you follow the suggested steps and the Load 
Balancer still does not function properly, contact your dealer for further advice. 

Check the following: 

•  The Load Balancer is properly installed, LAN connections are OK, and it is 

powered ON. 

•  Ensure that your PC and the Load Balancer are on the same network 

segment. (If you don't have a router, this must be the case.)  

•  If your PC is set to "Obtain an IP Address automatically" (DHCP client), restart 

it. 

•  If your PC uses a Fixed (Static) IP address, ensure that it is using an IP 

Address within the range 192.168.1.2 to 192.168.1.254 and thus compatible 
with the Load Balancer’s default IP Address of 192.168.1.1.  
Also, the Network Mask should be set to 255.255.255.0 to match the Load 
Balancer. 
In Windows, you can check these settings by using Control Panel-Network to 
check the Properties for the TCP/IP protocol.  

Problem 1: 

Solution 1: 

A number of things could be causing this. Try the following troubleshooting steps. 

•  Check if other PCs work. If they do, ensure that your PCs IP settings are 

correct. If using a Fixed (Static) IP Address, check the Network Mask, Default 
gateway and DNS as well as the IP Address. 

•  If the PCs are configured correctly, but still not working, check the  Load 

Balancer. Ensure that it is connected and ON. Connect to it and check its 
settings. (If you can't connect to it, check the LAN and power connections.) 

•  If the Load Balancer is configured correctly, check your Internet connection 

(DSL/Cable modem etc) to see that it is working correctly. 

 

The Load Balancer processes the data passing through it, so it is not transparent. 

 

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