ZyXEL Communications PLA4201 V2 User Manual
PLA Series User’s Guide
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H A P T E R
6
Troubleshooting
This chapter offers some suggestions to solve problems you might encounter.
6.1 Power and Light Problems
The PLA does not turn on. None of the lights turn on.
1
Make sure you are using the power cord included with the PLA.
2
Make sure the power cord is connected to the PLA and plugged in to an appropriate power source.
Make sure the power source is turned on.
Make sure the power source is turned on.
3
Disconnect and re-connect the power cord to the PLA.
4
Remove the powerline adapter from the outlet. Then connect an electrical device that you know
works into the same power outlet. This checks the status of the power outlet.
works into the same power outlet. This checks the status of the power outlet.
5
If the problem continues, contact the vendor.
The ETHERNET light does not turn on.
1
Check the hardware connections. See the Quick Start Guide.
2
Inspect your cables for damage. Contact the vendor to replace any damaged cables.
3
Check the Ethernet adapter on your computer and make sure it’s enabled and working properly.
4
If the PLA is connected to an Ethernet switch or router, make sure the device is working correctly,
and that the LAN network is working and configured correctly as well.
and that the LAN network is working and configured correctly as well.
The HomePlug light does not turn on.
1
Check all PLAs on your network have the latest firmware installed. PLAs with the latest firmware
cannot communicate with PLAs using earlier versions of the firmware. Go to
cannot communicate with PLAs using earlier versions of the firmware. Go to
for instructions on installing the latest firmware.