ZyXEL Communications NWD-490 User Manual

Page of 12
ZyXEL NWD-490 User Manual 
10 
5. Troubleshooting 
 
1. 
The driver was not installed, or installed incorrectly. 
z
 
Make sure your PDA or Smart phone’s operating system is either PC 
2003 or Mobile 4.2/5.0.  
z
 
If you found a previous installed drive exists, create an active connection 
and uninstall the existing driver in ActiveSync then re-run the software 
installation. 
2. 
The LED does not behave as expected.  
z
 
Remove and reinsert the SDIO adapter.  
z
 
Check the hardware connection to see if it works properly.  
 
3. 
Cannot get IP address from the server.  
z
 
Contact your network administrator. 
z
 
Remove and reinsert the SDIO adapter and soft reset your PDA or 
Smart phone. 
 
4. 
Cannot connect to the network.  
z
 
Check and re-enter the SSID and the Network key.  
z
 
Check with your IT manager to confirm the security settings. 
 
If the problems persist, there may be a hardware problem. In this case, 
please contact ZyXEL customer support.