ZyXEL Communications 650 Series User Manual

Prestige 650 Series User’s Guide 

A-2  

Troubleshooting 

The DSL LED on the front panel does not light up.  

1 

Check the telephone wire and connections between the Prestige DSL port and the wall jack. 

2 

Make sure that the telephone company has checked your phone line and set it up for DSL service. 

3 

Reset your ADSL line to reinitialize your link to the DSLAM. For details, refer to the Maintenance 
chapter (web configurator) or the System Information and Diagnosis chapter (SMT). 

4 

If these steps fail to correct the problem, contact your local distributor for assistance. 

I cannot access the Prestige via the console port. 

1 

Make sure the Prestige is connected to your computer's serial port. 

2 

Make sure the communications 
program is configured correctly. The 
communications software should be 
configured as follows: 

 VT100 terminal emulation. 

9600 bps is the default speed on leaving the factory. Try 
other speeds in case the speed has been changed. 

No parity, 8 data bits, 1 stop bit, data flow set to none. 

3 

Make sure you entered the correct password. The default password is “1234”.  

If you have forgot your username or password, refer to Section A.5.  

I cannot telnet into the Prestige. 

1 

Check the LAN port and the other Ethernet connections.