Multitech MTPSR1-120 User Manual

Chapter 6 - Warranty, Service and Technical Support

Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most
out of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-
800-972-2439. Please fill out the ProxyServer information (below), and have it available when
you call. If your ProxyServer requires service, the tech support specialist will guide you on how to
send in your ProxyServer (refer to the next section).

Recording ProxyServer Information

Please fill in the following information on your Multi-Tech ProxyServer. This will help tech support
in answering your questions. (The same information is requested on the Warranty Registration
Card.)

Model No.: _________________________
Serial No.: _________________________
Software Version: ____________________

The model and serial numbers are on the bottom of your ProxyServer.

Please note the type of external link device that is connected to your ProxyServer before calling
tech support. Also, note the status of your ProxyServer including LED indicators, screen
messages, diagnostic test results, DIP-Switch settings, problems with a specific application, etc.
Use the space below to note the ProxyServer status:

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