D-Link DWR-830 User Manual

Section 5 - Troubleshooting

Troubleshooting

This chapter provides solutions to problems that can occur during the installation and operation of the DWR-830. Read the following descriptions

if you are having problems.

1. Why can’t I access the web-based configuration utility?

When entering the IP address of your router (192.168.0.1 for example), you are not connecting to a website on the Internet or have to be connected

to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to connect to

the web-based utility.

• Make sure you have an updated Java-enabled web browser. We recommend the following:

- Internet Explorer 8 or higher, Chrome 19.0, Firefox 12.0, or Safari 4.0.

• If attempting to connect wirelessly, ensure that the wireless icon on the OLED display is showing. Also, ensure that you are connected

to the correct SSID for your mobile router.

• Make sure that the computer you are using is not connected to any other devices (such as routers or switches) which might have

the same IP address as the DWR-830, as this may cause an IP address conflict. If you have a conflict, temporarily unplug any other

devices from your computer while you configure the DWR-830. You can also change the IP address of the DWR-830 in the Network

section of the configuration utility. Please refer to “Wi-Fi” on page 24 for further information on changing the IP address. You may

also need to renew your computer’s IP address configuration. To do this, start the Command utility: Click on Start > Run. In the run

box type cmd and click OK. (Windows Vista users type cmd in the Start Search box.) This will bring up a black screen with white text.

At the command prompt, type ipconfig /release and wait for the process to be completed. Next, type ipconfig /renew which will

renew your computer’s IP address configuration.

• Disable any Internet security software running on the computer. Software firewalls such as ZoneAlarm, BlackICE, Sygate, Norton

Personal Firewall, and Windows

XP firewall may block access to the configuration pages. Check the help files included with your

firewall software for more information on disabling or configuring it.