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Linksys EA3500 User Manual

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Troubleshooting
Linksys EA-Series
60
This  chapter  can  help  you  solve  common  setup  issues  and  connect  to  the 
Internet. You can find more help from our award-winning customer support at 
linksys.com/support
.
During setup
Your router was not successfully set up
If Setup did not complete, you can try the following:
 
•
Press and hold the Reset button on your router with a paperclip or pin 
for  about  15  seconds  (until  the  power  indicator  flashes),  then  run  the 
Setup program again on the router’s CD.
Your router’s appearance may vary
 
•
Temporarily disable your computer’s firewall (see the security software’s 
instructions for help), then run the Setup program again on the router’s 
CD.
 
•
If  you  have  another  computer,  use  that  computer  to  run  the  Setup 
program again on the router’s CD.
Windows XP Service Pack update
On Windows XP computers, Setup requires Service Pack 3 in order to work. If the 
currently installed Service Pack is older than version 3, you need to download 
and install Service Pack 3 before installing your router.
TIP
To temporarily connect to the Internet and download the required 
Service Pack, you can use the included Ethernet cable to connect 
your computer directly to your modem.
To install Service Pack 3:
1.  Connect  to  the  Microsoft  Update  website  (
update.microsoft.com/
windowsupdate
).
2.  Follow the instructions on the website or contact Microsoft if you need 
further help.
3.  After downloading and installing Service Pack 3, run the Setup program 
on your router’s CD.
Troubleshooting