Multi-Tech Systems RF500S User Manual
Appendix A – Warranty, Service, and Technical Support
RouteFinder RF500S User Guide
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Appendix A – Warranty, Service, and Technical
Support
Support
This chapter is divided into three parts covering the Multi-Tech product warrant, Multi-
Tech’s Service, and Multi-Tech’s Technical Support.
Tech’s Service, and Multi-Tech’s Technical Support.
Multi-Tech Systems, Inc. Warranty & Repairs Policies
Warranty
Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from
defects in material or workmanship for a period of two, five, or ten years (depending on
model) from date of purchase, or if proof of purchase is not provided, two, five, or ten
years (depending on model) from date of shipment.
defects in material or workmanship for a period of two, five, or ten years (depending on
model) from date of purchase, or if proof of purchase is not provided, two, five, or ten
years (depending on model) from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
HEREBY DISCLAIMED.
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning
storms, water, or power surges or which have been neglected, altered, abused, used for a
purpose other than the one for which they were manufactured, repaired by Customer or
any party without MTS’s written authorization, or used in any manner inconsistent with
MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or
replacement of any products which prove to be defective within the warranty period or, at
MTS’s option, issuance of a refund of the purchase price. Defective products must be
returned by Customer to MTS’s factory – transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO
CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.
storms, water, or power surges or which have been neglected, altered, abused, used for a
purpose other than the one for which they were manufactured, repaired by Customer or
any party without MTS’s written authorization, or used in any manner inconsistent with
MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or
replacement of any products which prove to be defective within the warranty period or, at
MTS’s option, issuance of a refund of the purchase price. Defective products must be
returned by Customer to MTS’s factory – transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO
CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.
Repair Procedures for U.S. and Canadian Customers
In the event that service is required, products may be shipped, freight prepaid, to our
Mounds View, Minnesota factory:
Mounds View, Minnesota factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial # ____________
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial # ____________
A Returned Materials Authorization (RMA) is not required. Return shipping charges
(surface) will be paid by MTS.
Please include, inside the shipping box, a description of the problem, a return shipping
address (must have street address, not P.O. Box), your telephone number, and if the
product is out of warranty, a check or purchase order for repair charges.
For out of warranty repair charges, go to
(surface) will be paid by MTS.
Please include, inside the shipping box, a description of the problem, a return shipping
address (must have street address, not P.O. Box), your telephone number, and if the
product is out of warranty, a check or purchase order for repair charges.
For out of warranty repair charges, go to
www.multitech.com/documents/warranties