Huawei B970 User Manual

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5
Troubleshooting
What to do if a PC in the LAN cannot access the 
Internet?
• If the power indicator is off, you need to check whether 
the power adapter is normally connected.
• If the signal strength indicator is off, you need to check 
whether the area is covered by the network.
• If the area is covered by the network, you need to 
check whether the network mode is correct. For 
information about network mode, see "
".
 
• If the indicator of the Ethernet interfaces blinks, the 
corresponding Ethernet interface is normally 
connected. If the indicator is off, you need to check and 
ensure that the related Ethernet connection is normal.
• You must configure the correct PPP user name and 
PPP password when you access the Internet through 
the device. Check whether they are correct, and see 
"
" for details.
• If the DHCP service is disabled and the PC obtains the 
IP address dynamically, the PC also cannot access the 
Internet. You can change the mode to manually assign 
an IP address. See "
". 
• Check whether the driver of the network adapter is 
correctly installed.
• If the preceding methods cannot solve the problem, 
consult you service provider.
What to do if a PC in the WLAN cannot access the 
WLAN?
• If interferences or shields near the device exist, you can 
adjust the position of the device. When the signal 
strength is strong, you can move to the next step.
• Check and record the following data on the network 
adapter of your PC: SSID, WEP type, and key.
• Check and record the following data on the device: 
SSID, WEP type, and key.
• Compare the recorded data, the SSID on the network 
adapter should be ANY or be the same as that on the 
device. The WEP type and key on the network adapter 
and device should be the same. Otherwise, you need to 
change the data on the network adapter.
What to do if I forgot the IP address of the LAN 
interface?
• If you forgot the IP address of the LAN interface, you 
can enter http://e.home and log in to the management 
page when the PC obtains the IP address 
automatically.
What to do if bridging between two devices is 
unsuccessful?
• Make sure that the two devices work on the same 
channel. For details, see "
".