IBM 4.3-W User Manual

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

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Chapter 1:  Introduction 

This chapter discusses the following topics:

Overview 

Netcool/Proviso Technology Packs are individually installed modules that contain discovery, grouping, 
collection, and reporting instructions created by Technology Pack developers or Professional Services personnel 
for a specific network technology or network equipment provider, such as Cisco IP Telephony. 

Once installed, a Technology Pack “programs” Netcool/Proviso to inventory and group specific network 
resources, perform mathematical calculations on raw or aggregated data streams collected from these resources, 
and produce key performance monitoring metrics that are stored on the Netcool/Proviso database. Reporter sets 
designed for each Technology Pack query the database for this information and display the results on a web portal 
in the form of specialized report tables, graphs, and charts.

This chapter provides an overview of how Technology Packs work with Netcool/Proviso to collect, process, load, 
and report data from a network environment.

How is the Data Collected?

Inventory

After a Netcool/Proviso Technology Pack has been installed, an inventory process must be run so that the 
Technology Pack’s target network resources can be identified and modeled within Netcool/Proviso as sub-
elements. Sub-elements must be created before data from any network resource can be collected, processed, and 
stored in the database. 

How sub-elements are discovered depends on whether the target resources are SNMP resources or non-SNMP 
resources:

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For SNMP network resources, a Technology Pack provides a discovery formula. Discovery formulas are used 

to evaluate network resources, determine which resources become sub-elements, and set values for items 

defined as properties in the formula. Once all the sub-elements have been discovered and created in the 

database, the inventory process organizes the sub-elements according to the grouping rules provided by a 

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