RCA 546 User Manual
Chapter 1
Your SpeedTouch™
E-DOC-CTC-20050429-0100 v1.0
16
1.3.4 Remote Assistance
Remote access
You can make your SpeedTouch accessible from the Internet with regard to remote
support. This way, you can allow your helpdesk to access your SpeedTouch™
remotely.
support. This way, you can allow your helpdesk to access your SpeedTouch™
remotely.
Enabling remote access
To enable remote assistance:
1
Go to the SpeedTouch™ pages, as described in
2
In the menu select Toolbox > Remote Assistance.
3
Click Enable Remote Assistance.
4
Provide the following parameters to your helpdesk:
URL (the HTTPS link)
User name
Password
5
Your ISP is now able to access your SpeedTouch™ via the secure HTTPs link in
combination with the provided certificate (a secure authentication mechanism).
combination with the provided certificate (a secure authentication mechanism).
Disabling remote
access
To disable remote assistance:
1
Go to the SpeedTouch™ pages, as described in
2
In the menu select Toolbox > Remote Assistance.
3
Click Disable Remote Assistance.
For security reasons, after 20 minutes of inactivity, or on reboot, Remote
Assistance will be automatically disabled.
Assistance will be automatically disabled.