Trendnet TW100-BRV204 User Manual

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Appendix A
 
Troubleshooting 
This Appendix covers the most likely problems and their solutions. 
Overview 
This chapter covers some common problems that may be encountered while using the TW100-
BRV204 and some possible solutions to them. If you follow the suggested steps and the 
TW100-BRV204 still does not function properly, contact your dealer for further advice. 
General Problems 
Problem 1: 
Can't connect to the TW100-BRV204 to configure it. 
Solution 1: 
Check the following: 
•  The TW100-BRV204 is properly installed, LAN connections are OK, 
and it is powered ON. 
•  Ensure that your PC and the TW100-BRV204 are on the same network 
segment. (If you don't have a router, this must be the case.)  
•  If your PC is set to "Obtain an IP Address automatically" (DHCP 
client), restart it. 
•  If your PC uses a Fixed (Static) IP address, ensure that it is using an IP 
Address within the range 192.168.0.2 to 192.168.0.254 and thus com-
patible with the TW100-BRV204 's default IP Address of 192.168.0.1.  
Also, the Network Mask should be set to 255.255.255.0 to match the 
TW100-BRV204. 
In Windows, you can check these settings by using Control Panel-
Network
 to check the Properties for the TCP/IP protocol.  
Internet Access 
Problem 1: 
When I enter a URL or IP address I get a time out error. 
Solution 1: 
A number of things could be causing this. Try the following troubleshooting 
steps. 
•  Check if other PCs work. If they do, ensure that your PCs IP settings 
are correct. If using a Fixed (Static) IP Address, check the Network 
Mask, Default gateway and DNS as well as the IP Address. 
•  If the PCs are configured correctly, but still not working, check the 
TW100-BRV204. Ensure that it is connected and ON. Connect to it and 
check its settings. (If you can't connect to it, check the LAN and power 
connections.) 
•  If the TW100-BRV204 is configured correctly, check your Internet 
connection (DSL/Cable modem etc) to see that it is working correctly. 
Problem 2: 
Some applications do not run properly when using the TW100-
BRV204.