Billion Electric Company 7402NX User Manual
Billion BiPAC 7402NX(L) 802.11n 3G/ADSL2+ (VPN) Firewall Router
Appendix A: Product Support and Contact Information
126
Chapter 5: Troubleshooting
If the router is not functioning properly, first check this chapter for simple troubleshooting before
contacting your service provider or Billion support.
contacting your service provider or Billion support.
Problems starting up the router
Problem
Corrective Action
None of the LEDs are
on when you turn on
the router.
on when you turn on
the router.
Check the connection between the adapter and the router. If the error
persists, you may have a hardware problem. In this case you should
contact technical support.
persists, you may have a hardware problem. In this case you should
contact technical support.
You have forgotten
your
your
router
login
and/or password.
Try the default login and password, refer to Chapter 3. If this fails, you can
restore your router to its factory settings by holding the Reset button on the
back of your router more than 6 seconds.
restore your router to its factory settings by holding the Reset button on the
back of your router more than 6 seconds.
Caution: After pressing the RESET button for more than 6 seconds, to be sure you
power cycle the device again.
power cycle the device again.
Problems with the WAN Interface
Problem
Corrective Action
Initialization of the
PVC
PVC
connection
(“linesync”) failed.
Ensure that the telephone cable is connected properly from the ADSL port
to the wall jack. The ADSL LED on the front panel of the router should be
on. Check that your VPI, VCI, encapsulation type and type of multiplexing
settings are the same as those provided by your ISP. Reboot the router GE.
If you still have problems, you may need to verify these settings with your
ISP.
to the wall jack. The ADSL LED on the front panel of the router should be
on. Check that your VPI, VCI, encapsulation type and type of multiplexing
settings are the same as those provided by your ISP. Reboot the router GE.
If you still have problems, you may need to verify these settings with your
ISP.
Frequent
loss
of
ADSL
linesync
(disconnections).
Ensure that all other devices connected to the same telephone line as your
router (e.g. telephones, fax machines, analogue modems) have a line filter
connected between them and the wall socket (unless you are using a
Central Splitter or Central Filter installed by a qualified and licensed
electrician), and ensure that all line filters are correctly installed and the
right way around. Missing line filters or line filters installed the wrong way
around can cause problems with your ADSL connection, including causing
frequent disconnections.
router (e.g. telephones, fax machines, analogue modems) have a line filter
connected between them and the wall socket (unless you are using a
Central Splitter or Central Filter installed by a qualified and licensed
electrician), and ensure that all line filters are correctly installed and the
right way around. Missing line filters or line filters installed the wrong way
around can cause problems with your ADSL connection, including causing
frequent disconnections.
Problems with the LAN Interface
Problem
Corrective Action
Can’t ping any PCs on
the LAN.
the LAN.
Check the Ethernet LEDs on the front panel. The LED should be on for a
port that has a PC connected. If it is off, check the cables between your
router and the PC. Make sure you have uninstalled any software firewall for
troubleshooting.
port that has a PC connected. If it is off, check the cables between your
router and the PC. Make sure you have uninstalled any software firewall for
troubleshooting.
Verify that the IP address and the subnet mask are consistent between the
router and the workstations.
router and the workstations.