ZyXEL Communications NBG-417N User Manual

 Chapter 24 Troubleshooting

NBG-417N User’s Guide

If you reset the NBG-417N, you lose all of the changes you have made. The NBG-417N re-loads its 
default settings, and the password resets to 1234. You have to make all of your changes again.

You will lose all of your changes when you push the RESET button.

To reset the NBG-417N,

Make sure the power LED is on.

Press the RESET button for longer than 1 second to restart/reboot the NBG-417N.

Press the RESET button for longer than five seconds to set the NBG-417N back to its factory-
default configurations.

If the NBG-417N restarts automatically, wait for the NBG-417N to finish restarting, and log in to the 
Web Configurator. The password is “1234”.

If the NBG-417N does not restart automatically, disconnect and reconnect the NBG-417N’s power. 
Then, follow the directions above again.

I cannot access the NBG-417N or ping any computer from the WLAN (wireless AP or router).

Make sure the wireless LAN is enabled on the NBG-417N

Make sure the wireless adapter on the wireless station is working properly.

Make sure the wireless adapter installed on your computer is IEEE 802.11 compatible and supports 
the same wireless standard as the NBG-417N.

Make sure your computer (with a wireless adapter installed) is within the transmission range of the 
NBG-417N.

Check that both the NBG-417N and your wireless station are using the same wireless and wireless 
security settings.

Make sure traffic between the WLAN and the LAN is not blocked by the firewall on the NBG-417N. 

Make sure you allow the NBG-417N to be remotely accessed through the WLAN interface. Check 
your remote management settings.

• See the chapter on Wireless LAN in the User’s Guide for more information.