ZyXEL Communications P-662H-D User Manual

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P-662H-D Series Quick Start Guide
5
Troubleshooting
If you cannot access the web configurator using Internet Explorer in Windows XP or Windows Server 2003, 
make sure you allow pop-up windows, JavaScript and Java permission or set the Internet security level to 
any level lower than High in Internet Explorer (in Internet Explorer, click Tools > Internet Options > 
Security > Custom Level...
). See the appendix in the User’s Guide for more information.
If you cannot access the Internet when your computer is connected to the ETHERNET port, follow these 
steps.
A) Check the lights on the front panel. If they are different from what is described in section 
, make sure 
the connections are correct. (See section 
.) If the lights are still different, turn off the device, wait a few 
seconds, and turn it on again.
B) Follow the steps in section 
 again. Make sure you enter the correct information. For example, if your 
account has a user name and password, make sure you type it correctly. In addition, if you are not sure 
which encapsulation your ISP uses, contact your ISP.
C) If you are using a new Internet account, contact your ISP to make sure it is active.
D) If you still have problems, see Troubleshooting in the User’s Guide.
Viewing Your Product’s Certifications
Go to 
.
Select your product from the drop-down list box on the ZyXEL home page to go to that product's page.
Select the certification you wish to view from this page.
Click INTERNET SETUP. Wait while your P-662H-
D tries to detect your DSL connection. 
 Follow the directions in the wizard. Do not 
change default settings if your ISP did not provide 
them.