ZyXEL Communications NBG-419N User Manual
Chapter 26 Troubleshooting
NBG-419N v2 User’s Guide
192
2
Make sure you entered your ISP account information correctly in the wizard. These fields are case-
sensitive, so make sure [Caps Lock] is not on.
sensitive, so make sure [Caps Lock] is not on.
3
If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless
client are the same as the settings in the AP.
client are the same as the settings in the AP.
• Go to Network > Wireless LAN > General > WDS and check if the Router is set to bridge
mode. Select Disable and try to connect to the Internet again.
4
Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
5
Go to Maintenance > Sys OP Mode. Check your System Operation Mode setting.
• Select Router if your device routes traffic between a local network and another network such
as the Internet.
• Select Access Point if your device bridges traffic between clients on the same network.
6
If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the Router), but my
Internet connection is not available anymore.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and
Start Guide and
.
2
Reboot the Router.
3
If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
1
There might be a lot of traffic on the network. Look at the LEDs, and check
.
If the Router is sending or receiving a lot of information, try closing some programs that use the
Internet, especially peer-to-peer applications.
Internet, especially peer-to-peer applications.
2
Check the signal strength. If the signal strength is low, try moving the Router closer to the AP if
possible, and look around to see if there are any devices that might be interfering with the wireless
network (for example, microwaves, other wireless networks, and so on).
possible, and look around to see if there are any devices that might be interfering with the wireless
network (for example, microwaves, other wireless networks, and so on).
3
Reboot the Router.
4
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
suggestions.
Advanced Suggestions
• Check the settings for bandwidth management. If it is disabled, you might consider activating it.
If it is enabled, you might consider changing the allocations.