ZyXEL Communications NWA-3163 & NWA-3166 User Manual

 Chapter 24 Troubleshooting

NWA-3160 Series User’s Guide

• The default password is 1234.
• If this does not work, you have to reset the device to its factory defaults. See 

I cannot see or access the Login screen in the web configurator.

• Make sure you are using the correct IP address.

• The default IP address is 192.168.1.2.
• If you changed the IP address, use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting 

suggestions for 

• Check the hardware connections, and make sure the LEDs are behaving as 

expected. See the Quick Start Guide and 

.

• Make sure your Internet browser does not block pop-up windows and has 

JavaScripts and Java enabled.

• Make sure your computer is in the same subnet as the NWA. (If you know that 

there are routers between your computer and the NWA, skip this step.) 

• If there is no DHCP server on your network, make sure your computer’s IP 

address is in the same subnet as the NWA.

• Reset the device to its factory defaults, and try to access the NWA with the 

default IP address. See your Quick Start Guide.

• If the problem continues, contact the network administrator or vendor, or try 

one of the advanced suggestions.

• Try to access the NWA using another service, such as Telnet. If you can access 

the NWA, check the remote management settings to find out why the NWA does 

not respond to HTTP. 

• If your computer is connected to the WAN port or is connected wirelessly, use a 

computer that is connected to a LAN/ETHERNET port.

I can see the Login screen, but I cannot log in to the NWA.

• Make sure you have entered the user name and password correctly. The default 

password is 1234. This fields are case-sensitive, so make sure [Caps Lock] is 

not on.

• You cannot log in to the web configurator while someone is using Telnet to 

access the NWA. Log out of the NWA in the other session, or ask the person who 

is logged in to log out.