ZyXEL Communications VSG-1200 V2 User Manual

VSG-1200 V2 User’s Guide

Chapter 33 Troubleshooting

232

I cannot access the 

 

web configurator. 

The 

 

web configurator does not display properly. 

A subscriber cannot connect to the 

 

Internet through the VSG. 

Table 83   Troubleshooting Web Configurator 

1

Make sure you are using the correct WAN or LAN IP address.

2

Make sure you entered the correct username and password. The default administrator 

username is “admin” and the default password is “1234”. The username and password are 

case-sensitive.
If you change the server port number, you need to append the port number to the WAN or 

LAN port IP address to access the web configurator. For example, if you enter “8010” as the 

web server port number, then you must enter “http://www.192.168.1.1:8010” where 

192.168.1.1 is the WAN or LAN port IP address.
If you have forgotten the administrator user name and/or password, you must reset the VSG 

back to the factory defaults using the reset button. Use a pointed object to press the reset 

button on the front panel to reset the VSG. All your custom configuration will be lost.

3

Ping the VSG from your computer on the WAN or LAN.

Table 84   Troubleshooting Internet Browser Display 

1

Make sure you are using Internet Explorer (version 4.0 and later) or Netscape (version 6.0 or 

later) with JavaScript support enabled.

2

Delete the temporary web files and log in again.
In Internet Explorer, click Tools, Internet Options and then click the Delete Files ... button. 

When a Delete Files window displays, select Delete all offline content and click OK. (Steps 

may vary depending on the version of your Internet browser.)

Table 85   Troubleshooting Internet Access

1

Check your Internet settings on your modem and/or router.

2

Make sure the subscriber enters the correct user name and password to log in to the VSG. 

The user name and password are case sensitive.

3

Make sure the account is still valid.

4

Make sure there is no conflict in IP address assignment. Refer to the appendix.