ZyXEL Communications AMG1302 User Manual

Chapter 27 Troubleshooting

AMG1302/AMG1202-TSeries User’s Guide

I cannot access the Internet.

Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick 
Start Guide and 

Make sure you entered your ISP account information correctly in the wizard. These fields are case-
sensitive, so make sure [Caps Lock] is not on. 

If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless 
client are the same as the settings in the AP.

If you are trying to access the Internet wirelessly, make sure you enabled the wireless LAN and 
have selected the correct country and channel in which your AMG1302/AMG1202-TSeries operates 
in the Wireless LAN > AP screen.

Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again. 

If the problem continues, contact your ISP. 

I cannot access the Internet anymore. I had access to the Internet (with the AMG1302/

AMG1202-TSeries), but my Internet connection is not available anymore.

Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick 
Start Guide and 

Turn the AMG1302/AMG1202-TSeries off and on.

If the problem continues, contact your ISP. 

The Internet connection is slow or intermittent.

There might be a lot of traffic on the network. Look at the LEDs, and check 

. If the AMG1302/AMG1202-TSeries is sending or receiving a lot of information, try closing 

some programs that use the Internet, especially peer-to-peer applications. 

Check the signal strength. If the signal strength is low, try moving your computer closer to the 
AMG1302/AMG1202-TSeries if possible, and look around to see if there are any devices that might 
be interfering with the wireless network (for example, microwaves, other wireless networks, and so 
on).

Turn the AMG1302/AMG1202-TSeries off and on.